There is also a “peace-of-mind” program that kicks in should the senior use more than the three gigabytes of data each month - that means the user will not be not be dinged with extra charges.įor more information go to: /mobilityforgoodseniors, or ask your neighbour to help you call it up. There are no contracts, no set-up fees, no cancellation fees and the $25 rate is good for as long as the senior wants to use the service. The program, available across Canada, includes a free refurbished smartphone, unlimited nationwide talk and text programs, and three gigabytes of data for $25 per month. When it was launched Telus said as many as 2.2 million low-income seniors could qualify to get better connected to their community. She also noted they can access computers at their local library. “The process to sign-up is simple, requiring only a piece of documentation proving you receive the Guaranteed Income Supplement to be eligible.”Ĭhen said the company encourages eligible seniors who do not have access to a computer or phone to enlist the help of a friend, family member, or social or case worker for support. Our team continues to process and vet applications to connect eligible seniors to a subsidized mobility plan through Mobility for Good for Seniors,” she said. “The response so far indicates that we’re providing an important and sought after program. Telus’ Lena Chen said the response the company has had to the program suggests most seniors have been able to navigate the online application process. “They’ve been lovely people to deal with but it’s been difficult,” he said. Hancock said he’s had to resort to going to his neighbour’s home to correspond with Telus and submit documents to enrol in the program. You will never be contacted by a Telus representative with a request to remote into your terminal, share your password, or. “It was pitched at seniors without cellphones or internet connection so it seems strange that you have to use internet to get in touch with Telus,” said Paul Hancock, one of several seniors who contacted the Times Colonist with concerns about the program. The company launched the program in early December offering seniors, who receive the federal Guaranteed Income Supplement, a free smartphone and a subsidized mobility rate plan as a means to end the isolation many seniors are feeling during the pandemic.Īnd while, according to Telus, more than 10,000 seniors applied, some seniors that have had trouble getting in touch with Telus to get enrolled. That seems to be the case with Telus’ free smartphone project for low-income seniors. Many times a “free” deal will appear too good to be true, and while that’s often the case, it sometimes just takes popping over to a neighbour’s house to make it real.
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